EFD Enterprise Fraud ManagementEnterprise Payments 
Solutions to increase the value of every account and transaction
With emerging payment types and international regulations causing geographic boundaries to effectively disappear, demand for payments technology that operates across local, national and regional boundaries is on the rise.
Banks are attempting to gain strategic insight and competitive advantage by unifying payments within the enterprise, with the goal of integration across all channels. Organizations have to bridge the gap between payments and fraud management.
The EFD approach to Enterprise Payments puts the consumer account at the core, surrounded by rich functionality that provides access via multiple channels, extensive options for managing customer service, as well as a range of integrated fraud management tools. A complete payments solution for issuing and acquiring, clearing and settlement, EFD Enterprise Payments also contributes unique insight into the customer relationship.
EFD Enterprise Payments Framework
EFD Enterprise Payments is an innovative, robust and flexible solution, balancing the need for rationalization of platforms and interoperable components with the requirement to accommodate business strategy across different customer segments and in different locations.
With EFD Enterprise Payments, financial institutions have the ability to obtain a more complete and accurate view of the transactional data that identifies opportunities for cross-sell and up-sell with profitable customers.
Similarly, the solution complements existing fraud detection and reduction offerings to identify suspect transactions and reduce fraud losses. Executives also benefit from a consistent view of management information across the entire business, including all payment types. That information can be organized to provide insights into what is happening at the local, national, regional and international level, giving the bank the power to think locally and act globally.
Enterprise Payment Operations
Additional functions and services to enable back office optimization and provide business insight:
- Transaction research
- Exception item and chargeback processing
- Device and cash management
- Settlement services
- Fee billing
- Card management services
- Liquidity management
- Management and operational reporting
- Management dashboard
- EMV script management
Transaction Services
The transaction processing engine providing world-class payment delivery for EFT transactions:
- Transaction acquiring
- Transaction switching
- Authorization services
- Fraud monitoring
Customer Services
A range of card management and enhanced customer service options to build more profitable relationships:
- Cardholder Services
- Hot-carding
- Voice authorisation
- Customer inquiries
- Customer change of detail
- Account lifecycle management services
- Customer acquisition
- Marketing cross-sell / up-sell
- Account retention and rehabilitation
- Multilingual contact centre help desk support
EFD Enterprise Payments